Shipping & Delivery Policy
Thank you for visiting and shopping at shopanissakermiche.com. We are dedicated to ensuring your beautifully crafted Anissa Kermiche pieces arrive with you safely and in a timely manner. Please review our full shipping policy below for detailed information.
1. Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after we receive your order confirmation and payment clearance. Please note that this is the handling time before your order leaves our warehouse; it does not include transit time.
During high-demand periods such as new collection launches, promotional events, or holidays, processing times may be slightly extended. You will be notified via email if there are any significant delays.
2. Shipping Destinations
We are thrilled to ship our products worldwide from our flagship warehouse. Please note that any applicable customs duties, import taxes, or brokerage fees for international orders are the responsibility of the recipient. These charges are not included in the product price or shipping cost and are determined by your local customs authority. We cannot predict what these fees will be, so please contact your local tax office for more information.
3. Shipping Methods & Costs
We partner with reputable courier services, including DHL, FedEx, and UPS, to ensure secure and trackable delivery. Shipping costs are calculated at checkout based on the weight of your items, the packaging size, and the delivery destination.
- Standard Shipping: Our most economical option. Delivery times vary by location.
- Express Shipping: A faster, prioritized service for those who want their items sooner.
Estimated delivery times will be provided during checkout. Please note these are estimates and not guarantees, as transit times can be affected by factors beyond our control, such as weather, customs processing, or carrier delays.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. You can also view this information by logging into your account on our website.
5. Shipping Address
Please ensure your shipping address is entered correctly and completely at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipping. Please note that additional shipping fees will apply for re-delivery.
6. Damaged or Lost Packages
We take great care in packaging your delicate Anissa Kermiche designs to ensure they are protected during transit.
- Lost Packages: If your tracking information indicates that your package is lost in transit, please contact us immediately. We will initiate an investigation with the shipping carrier.
- Damaged Items: We require a signature upon delivery for most shipments. If your package appears damaged upon arrival, please refuse the delivery or note the damage with the courier at the time of signing. Please also contact us within 48 hours of delivery with photographs of the damaged product and packaging. We will work with you and the carrier to resolve the issue promptly.
7. Returns & Exchanges
Please note that shipping costs are non-refundable. If you return a product, the cost of the original outbound shipping will not be refunded. For exchanges, we will cover the standard shipping cost to send the new item to you. For our full policy, please visit our Returns & Exchanges page.
Thank you for trusting us with your order.
The Anissa Kermiche Team