Frequently Asked Questions (FAQ) | Anissa Kermiche

Welcome to the Anissa Kermiche FAQ page. We are delighted you are here to explore our world of sculptural elegance and playful design. To ensure you have a seamless experience, we have compiled answers to the most common questions about our products, orders, and services.

About The Brand

Who is Anissa Kermiche?
Anissa Kermiche is a London-based French designer who graduated from Central Saint Martins. Her brand, established in 2016, is celebrated for merging fine art with functional design. Her iconic vases and jewelry are inspired by the female form, art, and architecture, championing a message of self-love and body positivity.

What is the design philosophy behind the products?
Our philosophy is to create objects of desire that are both beautiful and meaningful. We believe in celebrating individuality and the imperfectly perfect human body. Each piece is designed to be a conversation starter, blending whimsical elegance with a touch of provocative wit.

Products & Materials

What are your vases made from?
Our signature vases are crafted from high-quality, lead-free crystal glass. Some designs also feature hand-painted ceramic or matte glazed finishes. The specific material for each product is detailed on its individual product page.

What materials are used in your jewelry?
We use 18k gold vermeil (a thick layer of 18k gold over sterling silver) and solid sterling silver. Some statement pieces may also feature cultured freshwater pearls and high-quality cubic zirconia. All our pieces are nickel-free and hypoallergenic.

Are the vases waterproof?
Yes, all our vases are fully waterproof and designed for fresh flower arrangements. We recommend handling them with care as they are handcrafted pieces of art.

Do you offer repairs for jewelry?
We do offer a repair service for pieces that have been damaged. Please contact our customer service team at [insert email address] with details and photos of the issue, and we will guide you through the process. Please note that repairs may be subject to a fee.

Ordering & Payment

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and convenient checkout.

Can I modify or cancel my order after placing it?
We strive to process orders very quickly to ensure fast delivery. Therefore, we can only modify or cancel an order if your request is received within one hour of placement. Please contact us immediately at [insert email address] with your order number.

Do you offer gift wrapping?
Yes! We offer beautiful gift wrapping options that can be selected at checkout. You can also add a personalized gift message.

Shipping & Delivery

Where do you ship from?
All orders are shipped from our London headquarters.

What are your shipping options and costs?
We offer worldwide shipping. Shipping costs and delivery timelines are calculated at checkout based on your location and the selected service (e.g., Standard, Express).

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.

Returns & Exchanges

What is your return policy?
We offer a 14-day return policy from the date of delivery for items in their original, unused, and unworn condition with all tags attached. For hygiene reasons, earrings and intimate body products cannot be returned. Original shipping costs are non-refundable.

How do I initiate a return or exchange?
Please log into your account on our website to initiate the process. Alternatively, contact our customer service team with your order number. We will provide you with instructions and a return authorization.

My item arrived damaged. What should I do?
We are sorry to hear that. Please contact us within 48 hours of receipt at [insert email address] with your order number and clear photographs of the damaged product and its packaging. We will arrange for a replacement or refund immediately.

Care & Maintenance

How should I care for my gold vermeil jewelry?
To maintain its luster, keep your jewelry away from water, perfumes, lotions, and chemicals. Store it in the provided pouch or box when not in use. Gently clean it with a soft, dry cloth.

How should I clean my vase?
Hand wash your vase gently with warm, soapy water and dry it thoroughly with a soft, lint-free cloth. Do not use abrasive cleaners or place it in a dishwasher.

We hope this has answered your questions. If you need further assistance, please do not hesitate to contact our friendly customer service team.