Anissa Kermiche Returns & Refunds Policy

At Anissa Kermiche, we take immense pride in the craftsmanship, design, and quality of our products. We are confident that you will love your purchase. However, we understand that sometimes an item may not be exactly what you expected. To ensure a seamless experience, we have outlined our straightforward returns policy below.

1. Returns Eligibility

We are happy to accept returns for items that are in their original, unused, and perfect condition, with all original tags and packaging intact. The item must be returned within 14 days of the date you received it.

For hygiene and safety reasons, we cannot accept returns on the following items:

• Earrings (for both pierced and non-pierced styles)
• Body jewellery (such as nipple shields)
• Any product where the hygiene seal has been broken or removed.

These items are final sale unless they arrive faulty or damaged.

2. Exchanges

We currently do not offer direct exchanges. If you wish to receive a different item, we recommend returning the original product for a refund and placing a new order on our website for the desired item.

3. Initiating a Return

To start the return process, please contact our Customer Care team within the 14-day window with your order number and details about the product you wish to return.

We will then provide you with instructions and the shipping address for your return. Please do not send returns directly to our studio address, as this may delay processing.

4. Return Shipping & Costs

The customer is responsible for the cost and risk of returning the goods. We strongly recommend that you use a tracked and insured shipping service and retain your proof of postage. Anissa Kermiche cannot be held responsible for return packages that are lost, stolen, or damaged in transit.

5. Processing Your Return

Once your return is received and inspected at our warehouse (usually within 5-7 business days of arrival), we will send you an email to notify you. We will process an eligible refund to the original method of payment within 10 business days of approval.

Please note that shipping costs are non-refundable. Depending on your card issuer’s policies, it may take additional time for the refund to be fully processed and appear on your statement.

6. Faulty or Damaged Items

Your satisfaction is our priority. In the unlikely event that you receive a faulty, defective, or incorrectly shipped item, please contact us immediately within 48 hours of delivery. Please include your order number and clear photographs or a video of the issue. We will gladly arrange a replacement or a full refund, including any standard shipping costs.

7. Non-Returnable Items

As stated above, for health and hygiene reasons, we cannot accept returns on earrings and body jewellery unless they are faulty. This is a standard policy to protect all our customers.

8. Sale Items

Items purchased during a sale or promotion may be returned for store credit only, provided they meet all other return conditions stated in this policy.

9. International Returns & Duties

For orders shipped outside of the United Kingdom, any applicable customs duties, import taxes, and brokerage fees are the responsibility of the customer and are non-refundable. For refunded returns, the value of the goods refunded will not include any original duties or taxes paid.

10. Final Sale Items

Any item marked as “Final Sale” is not eligible for return or refund.

Thank you for shopping with Anissa Kermiche.